DOMESTIC SHIPPING POLICY:
SHIPMENT PROCESSING TIME:
All orders are processed within 1-3 business days, and most orders are processed within 24 hours. Orders are not shipped on weekends or holidays.
Please allow up to 10 business days for delivery. This includes 1-3 business days for processing and up to 7 business days for shipping. In most cases, shipments are received much sooner.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
SHIPPING RATES & DELIVERY ESTIMATES:
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery time
3-5 business days
3-5 business days
USPS Priority Mail
1-3 business days
4-7 business days
REGARDING EXPEDITED SHIPPING:
Expedited shipping times are not guaranteed by Blackhouse Vapor Company. The estimated delivery time is based on information provided by the shipping carrier.
SHIPMENT TO P.O. BOXES OR APO/FPO ADDRESSES:
Blackhouse Vapor Company ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
SHIPMENT CONFIRMATION & ORDER TRACKING:
You will receive a Shipment Confirmation email with your tracking number(s) once your order has shipped. The tracking number will be active within 24 hours.
CUSTOMS, DUTIES, & TAXES:
Blackhouse Vapor Company is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Blackhouse Vapor Company is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
We take every possible precaution to ensure your product arrives in its original state. During hot months all orders containing gummies are offered to be sent USPS Priority 2-day shipping with a cold pack in insulated packaging. If you do not select the correct shipping method we will no be held liable for the melted product. For large wholesale orders, the gummies are frozen before being shipped.
It is the responsibility of the receiver to be aware of tracking and delivery time-frames. If your product is left in a mailbox or other hot environments which leads to product melting, Blackhouse Botanicals will not be held liable.
INTERNATIONAL SHIPPING POLICY:
We currently do not ship outside the U.S.